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Open Forum
Army Day Thoughts:LEAVE THE ARMED FORCES ALONE, by B.K. Mathur,9 January 2006 |
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DEFENCE NOTES
New Delhi, 9 January 2006
Army Day Thoughts
LEAVE THE ARMED FORCES
ALONE
By B.K. Mathur
Come January, and the annual military rituals in the coldest
month of the year: the Army Day celebrations on January 15, followed by the
Republic Day festivities and finally Beating the Retreat. Some thoughts cross the mind on the eve of
the Army Day, being celebrated at a time when northern India is
freezing in an unprecedented “white winter”.
Think of the hardship which our men in olive green face on the Himalayan
heights in Siachen Glacier, the “ball of ice”, and lately in the Kargil and Dras
sectors. Nearly 15,000 armymen are providing security to the nation in this
sector after the 1999 confrontation with Pakistan, facing more problems than
even in the Siachen sector.
About these problems another time. Presently, some unhappy trends in India’s
armed forces, once the envy of the entire world for their discipline,
professionalism and valour proved time and again in several battles they have
fought prior to freedom and thereafter. The Army Day, celebrated on January 15
every year because on this day in 1948 Field Marshal K.M. Carriappa became the
first Indian to command the Indian Army, reminds one of great army traditions
and value-based service under him. At once, another thought comes to mind:
Indian Army then and now.
History tells us how disciplined India’s fauji was in olden days when service for a national cause was
considered more important, in fact a sole criteria, than a service for self, a
fast-growing tendency not only in the Indian army but also in all the three
defence services. The degradation of values, fall of discipline and integrity
are really a matter of great concern to the military top-brass, to the extent
that not long ago a need was felt to undertake expert studies and ascertain the
reasons for falling standards. For one
who has been associated with the Indian army for more than four decades, first
as a trainee and then a writer, the decline looks very very sharp.
The fast-growing indiscipline, insubordination, weak and
corrupt command and control have been compounded by increasing political
intervention in the control of the armed forces, and in the transfers and
posting at the higher command structure. This has done a lot of harm to recruitment into the forces. The youth is just
not interested in opting the forces for their career. They have better options. In this context it needs to be understood
that unless sufficient number of youngsters, and that too of the right calibre,
are forthcoming from the training academies, we may not have sufficient number
of qualified Officers for the higher commands.
Further damage is done to the force, when government interference takes
place in the appointment of senior commanders for political seasons.
This does not mean to suggest in the least that the
Government should not have its say in the appointments, promotions and postings
of senior commanders. Democracy means
control over the military. But it needs to be within limits, and not at the
cost of the morale of the forces. This
again reminds one of the time when Sandhurst-trained Cariappa took over the
command of the Indian army. How
political intervention had preceded Cariappa’s appointment. Not many would know
today that free India’s
first Army Chief may well have been Lt-General Nathu Singh, and not
Cariappa. Nehru and several others in
the Government at that time had favoured Nathu Singh’s appointment. But the
value-based Lt.-General did not allow that to happen and turned down the
proposal on the plea that Cariappa was senior to him and that he would not like
to supersede him in the interest of the force’s morale.
There are several such stories which some retired Officers
who worked under Cariappa in the British Indian Army tell us now. How strictly the General followed the dress
code, off-the-unit behaviour and, above all, the value of the rank and service. However, this is not the subject today. Cariappa is today remembered in the context
of the present state of India’s
armed forces. Today, hundreds of cases
are pending in courts of law against the Court Martial decisions concerning
non-compliance of orders, promotions and postings. There are several causes for
this, one major and most damaging being the inferior in-take into the armed
forces.
As noticed earlier, politicians often influence promotions
and postings in senior ranks of the armed forces in India. But of late the malady has unfortunately
become more blatant. The latest is the
case of two Lt-Generals for whose promotions “special reviews” have taken place
and, in one case, a special promotion board created, just because a senior
politician and a former Union Minister was interested in the concerned Officer. After having been denied promotion earlier,
the Major-General had filed a “statutory compliant” to the Ministry of Defence,
which granted “redressal” to the Officer.
He now gets the next rank, which would give him two years more in the
Lt-General’s uniform. If he had remained
a Major-General he would have retired this month.
Not long ago, another “politically connected” senior Officer
of the Army was promoted as Lt-General a day before he was to retire as
Major-General. At that time, the Ministry suddenly created two additional
vacancies of the rank of Lt-General. Such incidents obviously encourage
Officers to try to use political clout to get ahead in their career even at the
middle level. Remember, some time back, Air Marshal Manjit Singh Shekhon, the,
then, Chief of the Southern Air Command, had written to Parkash Singh Badal,
then Chief Minister of Punjab, to intercede on his behalf with the Prime
Minister at that time, Atal Behari Vajpayee.
It is another matter that this came to light and Sekhon was forced to
put in his papers. Unfortunately, cases
of such nature are increasing by the day.
Worse has happened to India’s armed forces recently. The caste, region and community were never
known in the armed forces. But they are
being highlighted of late, thanks to the electoral politics of India. A
proposal has recently been made seeking changes in the Army’s regimental system
and also reservations for Scheduled Castes and Scheduled Tribes. The demand has been made by none other than
the Chairman of the National Commission for Scheduled Castes and former
Governor, Suraj Bhan. Earlier, L.K. Advani as the Dy. Prime Minister had
promised to raise a Gujarat Regiment during his election campaign in Gandhi
Nagar for the Lok Sabha poll in 2004.
Demands for new Regiments have also been made by senior politicians in States
like Himachal Pradesh, Arunachal Pradesh and Karnataka.
This kind of demands would do the country’s armed forces
greatest harm – not only to the might of the forces and the globally known
valour of the jawans, but also to its
Regimental history and traditions. It
should be the earnest endeavour of both civil and military leadership to look
after the interests of India’s
mighty armed forces in every way.
General N.C. Vij rightly stated as the Chief of the Army Staff, our
priorities should be primarily “aimed at creating a well-built war fighting
machine and facing any eventuality with vigour and professionalism…” One important requirement for this goal is to
leave the forces alone. ---INFA
(Copyright, India News and Feature
Alliance)
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Computer Industry:Balanced Development Needed, by Dr. Vinod Mehta,5 May 2006 |
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ECONOMIC HIGHLIGHTS
New Delhi, 5 May 2006
Computer
Industry
Balanced Development needed
By Dr. Vinod
Mehta
There is little doubt that the advent of computers
has revolutionized our life styles and made much of the routine task
easier. They are being used almost in
every sphere ranging from households and schools to scientific research
organizations, in manufacturing and service industry, in agriculture, in the army,
government departments, financial sector and so on.
Internet has not only reduced the world to a global
village but it has also made it easier for people to shop, make statutory
payments, conduct banking transactions, buy air or rail tickets from the
comfort of their living rooms. The
computer revolution has led to the creation of data bases in almost every
sphere and one can retrieve any specific information from those data bases by
pressing a few keys. For instance, a researcher can find out about
any scientific paper published anywhere in the world just sitting in his room
at his computer.
Mainframe computers and super-computers are used by
big organizations or scientific research institutions. But it is the personal
computers, popularly known as PCs, which is impacting our daily lives. Because of its numerous applications in our
daily lives it is no more a luxury item, but an item of necessity. Many
families have invested in PCs and on laptops. In the past one decade the PCs
have become powerful in terms of speed, storage capacity and applications and
at the same time they have become cheaper. As a result, now more people can
afford to buy at least one computer.
This ensures a vast market for computers in India, but the development of the
computer industry has been lopsided.
It is common knowledge that a computer has two
components: computer hardware or the machine which includes the processor, monitor, keyboard etc. and the computer
software which operates the system as also runs specific programmes like word processing, spreadsheets, databases and special
applications software like accounting packages, payroll systems, personnel
management, hotel management etc. Though
India has emerged a
powerhouse in the development of software as the Indian software engineers and
programmers are in great demand all over the world, we are lagging behind even
countries like Taiwan, Singapore and South Korea in the production of
computer hardware.
This does not augur well for us. As everyone knows, the heart of any computer
is the chip. The technology of chip is changing very fast. Every other day more powerful chips are
coming in the world market. The potential of one chip has not been fully
utilized when the next chip has hit the market.
And the production of earlier chip is discontinued. Since India does not manufacture its own
chips and meets all its requirements through imports, the cost of updating or
replacing old computers with new ones becomes prohibitively.
The companies which import these chips and other
components and then assemble and
sell computers in India
are in no position to service these computers.
As a result, a computer with a specific chip purchased this year becomes
junk in two years because it cannot be serviced anymore. That is to say half a lakh of rupee invested
in a computer today goes down the drain in two to three years because that
computer cannot work any more as the production of its chip has been
discontinued. With resource crunch everywhere, can our households, educational
institutions, and other numerous organizations afford the luxury of changing
their computer hardware every one, two or even three years?
This is also true of applications software. Though India
has a large pool of computer software experts who are developing customized
software for various applications, but we are weak in the development of
general applications software relating to word processing,
spreadsheets, and data base management systems which are being imported mainly
from the U.S.A. Almost all the users worldwide, including India, are
using these softwares in a big way.
The rate of obsolescence of general applications
software is also as high as that of computer hardware. The US companies selling the general
applications software are coming out with newer versions with two or three
newer features almost every year.
The question, however, is that when the features of
the earlier versions of applications software have never been fully exploited
what is the sense in bringing out newer versions? Every computer user knows that hardly 25 per
cent of the features of any applications software are used. But these companies are forcing the users to
go in for newer and newer versions without in any way enhancing the usability
to the user. On the top of it one has to
buy one software package for every single PC one has.
For instance, if one organization has installed ten
PCs then that organization must buy ten separate packages of each of the
applications software (or buy licence for multiple use) it is using. Moreover, to check piracy of applications
software, the companies selling such software have been inserting codes in
their packages which makes the software unusable after a certain period unless the licence is renewed by the user. Since most of
these packages are imported against hard currency, it is going to be an unnecessary big drain on the country's resources.
Since computer, especially the personal computer, is
emerging an item of necessity, it is
high time the Government comes out with a concrete policy to protect not only
the interests of domestic individual and institutional users but also of the
nation as a whole.
We, therefore, need two sets of complementary
policies, one for computer hardware and the other for computer software. Given the engineering and technical skills in
this area it should not be a difficult task.
As regards the computer hardware the Government must lay down technical
standards and then encourage the production of critical components like chips,
mother-boards, hard disks, disk drives, pen drives, flash cards etc. in a big
way. To attract investment in these
areas the manufacture of computer hardware items within the country may be made
totally tax free while keeping the present rate of import duties intact on such
items. We should also become a major
international player in the computer hardware sector like China.
Similarly, we must also pay attention to the
development of general applications software as this software is meant for mass use. Since
India
is known for the development of customized software for specific uses as in
hospitals, banks etc., there should not be any difficulty in developing
standard general purpose applications software packages for word processing, spreadsheets and database managements, so as
to reduce our dependence on imported software.
The US
general software companies like Microsoft may not like it but we must try. With
the necessary software development
skills available in the country it is not a difficult task.
In this way we will not only reduce our dependence on
imported hardware as well as software in this critical but "mass use area" of computer applications, but will
also help save precious funds as well as save the country from the onslaught of
computer obsolescence as well as useless
version war of computer applications.---INFA
(Copyright,
India News and Feature Alliance)
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Looking Beyond Fossils Fuels:NEED TO CURB OIL IMPORT DEPENDENCE, by Dr. Vinod Mehta,27 April 2006 |
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ECONOMIC HIGHLIGHTS
New Delhi, 27 April 2006
Looking Beyond Fossils
Fuels
NEED TO CURB OIL IMPORT DEPENDENCE
By Dr. Vinod Mehta
Recently the Finance
Minister stated that the huge surge in global prices of crude is a matter of
concern. In fact, it has always been so for
India. It is common knowledge that the country does
not produce enough crude to meets its requirements -- 70 per cent of it is met
by imports. Worse, a large part of our export earnings are spent to meet our
import requirements of crude and natural gas. As a result we have less foreign exchange for import of other products and
services.
Thus there is need for
constant monitoring and major efforts to reduce this dependence on imported
crude for strategic reasons. It could be tackled at various fronts. At the
first level, we need to increase the domestic output of crude oil by improving
the recoveries from existing oil fields and by exploring new oil wells. At the second,
we need to reduce the consumption of fossil
fuel in a planned manner.
The Ministry of Petroleum has been actively pursuing
a strategy for the past few years not
only to increase the recovery of oil from Bombay High wells but also allowing
the ONGC to enter into deals with
foreign companies for oil exploration outside India on production-sharing
basis. The first such venture was 20 per cent participation in a Russian oil firm Roseneft. The ONGC has invested about Rs 8,000 crore
along with oil companies from the US and Japan and is expected to get about two
to four million metric tonnes of oil and five to eight millions metric tonnes
of gas.
In fact, the ONGC is giving out places for oil
exploration. In the private sector, Reliance is exploring oil in the country and
has met with some success. At the
same time, the Government is actively pursuing the Iran-Pakistan-India gas
pipeline deal and other gas sources in Central Asia and Burma. But results
will take time.
Apart from increasing the availability of oil, the
NDA Government had taken up the development of ethanol, which could be blended
with petrol and diesel to reduce the consumption of imported oil. Three
projects on Gasohol (blend of petrol and ethanol) have been launched in Maharashtra and in Uttar Pradesh. Ethanol which is extracted from sugar cane
bagasse can be successfully blended with petrol. It is estimated that five per cent addition
of ethanol will help save petrol to the tune of 3.3 lakh tonnes per annum. Brazil is way
ahead in this regard and researches have shown that petrol-Ethanol blend is
good for environment. However, it will take years before a reliable blend is
devised for commercial use.
At the same time, the Government is also conscious of
the terrible effect fossil fuel has on our environment. Unleaded petrol has been introduced to fight
pollution in metropolitan cities. Apart
from the extra low-grade sulphur unleaded petrol, low sulphur diesel has also
been introduced in major cities. Besides, steps are being taken to check adulteration
of diesel. Plus, manufacturers are told to
switch to production of vehicles conforming to Euro III emission norms. All this is bound to have a salutary
effect on our environment.
However, it must be understood that India does not
have large reserves of crude oil, and that it will always be dependant upon
imports to meet its requirements of petroleum products. And, that whatever
refinements are introduced in fossil
fuels like petrol and diesel, these will continue to harm environment. Therefore,
there is need to think of an energy policy and reduce our dependence on fossil fuel by switching over to other sources of
energy.
Why have we not been able to think on these lines? Well,
because there is no integrated approach to energy requirements. We have
separate Ministries/departments which deal with different kinds of sources of
energy like coal, renewable sources of energy, nuclear energy and so on. The users of these energy sources are also
treated as separate entities with little coordination amongst them. As a
result, instead of a coordinated energy policy, we have separate policies for
each of these sub-sectors, which are contradictory at any point of time!
It is here that the Government needs to act – to bring
a strong coordination among Ministries. We should, in the next 10 to 20 years
reduce our consumption of petroleum products and gas and switch over to other
sources of energy. For instance, India has large
deposits of coal and water resources which are used for electricity generation.
If we switch our public transport system from the use of fossil fuel to use of electricity then not only would
we be reducing our consumption of petroleum products but at the same time will
be contributing to a cleaner environment and saving on our import bill. The Metro
in Delhi is one
such fine example.
However, the Metro rail system may not be cost-effective
in small towns and cities, an answer could lie in mono-rail, trams and trolley
buses. Many developed countries use these systems, which run on electric power.
But, in India
a decision to run trams and trolley buses would require coordination among
Ministries. It is time the Government moves fast in this direction. ---INFA
(Copyright,
India News and Feature Alliance)
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Credit Policy Support:MAINTAINING ECONOMIC MOMENTUM, by Dr. Vinod Mehta, 20 April 2006 |
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ECONOMIC HIGHLIGHTS
New Delhi, 20 April 2006
Credit Policy Support
MAINTAINING ECONOMIC MOMENTUM
By Dr. Vinod Mehta
The Reserve Bank of India in its Credit Policy for the
year 2006-07 has attempted to provide support to the growth rate of around
eight per cent without in any way unduly restricting the growth of credit. Last time the changes that were made in the
Credit Policy were during the mid-term Appraisal of the Annual Policy for the
year 2005-06, which endeavoured to encourage the high growth rate and at the
same time tried to control the rate of inflation.
The Economic Survey has already projected a growth rate of
around 8.1% during the current fiscal. The
RBI’s Credit Policy is again geared to achieve this goal. As in the last mid-term review, the RBI while
announcing its policy has been guided by two concerns – growth and inflation –
and measures announced by it are
designed to allow the economy to sustain this growth rate and at the
same time contain the rate of inflation at around 5%.
In the mid-term Appraisal in October last the RBI did not
change the CRR ratio but it raised the
reverse repo-rate – the rate at which Central Bank borrows from the banks – by
25 basis point from 5% to 5.5%. The implication of this measure was that the
interest rates both on lending and deposit will rise. The interest-rates both
for lending and borrowing did rise marginally. But in the Credit Policy for
2006-07 there has been no change in bank rate, cash reserve ratio, Repo-rate
and reverse repo-rate
During the mid-term Appraisal, the
RBI had expressed its concern over
the housing loans which have been growing at a very fast pace in the past few
years. With the hardening of the interest rates the interest rates on new
housing loans also went up marginally.
In the Credit Policy also the RBI is concerned about the growth of
housing loans which is a worrying factor.
This is also true of other consumer
loans. Therefore, it has increased
general provisioning requirements on standard advances like personal loans,
housing loans etc. beyond Rs.20 lakhs and commercial real estate loans from
present level of 0.4 per cent to one per cent. Because of this provisioning
that rate of interests on personal loans will go up by ½ per cent to one per
cent.
However, those who have been waiting for a hike in the
interest rates in bank fixed deposits may can now be sure of an increase in the
interest rates in the coming months. The
nationalized banks have marginally raised their interest rates on term
deposits, while one foreign bank has raised the interest rate on term deposit
of one year to eight per cent, which is equal to the interest rate being
offered by PPF and Post Office. At the moment the interest rate on savings bank
deposit, which was deregulated last year, is 3.5%.
The RBI’s reading is that with the competition hotting up
among the banks, the rate on interest on savings bank account will not go below
3.5%. It will be recalled that the
interest rates on the savings bank two years ago was fixed at 5%. De-regulation
means that every bank can offer any rate of interest on savings bank account
depending upon its financial health. As
of today there is no change in the savings bank interest rate in the past six
months when it was deregulated.
In this mid-term Appraisal, the RBI had also taken a step to
bring more people to keep their money in the banks. It had suggested that the
banks may introduce “no-frills” account where the minimum balance would be
either zero or very low but the account holders will have to pay for the
services like issuance of cheque
books, ATM cards and also statement of account.
Some of the new Indian private sector banks have already
offered zero balance facility to many depositors. Now this measure will also be
applicable to foreign banks operating in India. Though there is no mention of this in the
Credit Policy, many banks including foreign bank have already introduced no
frill accounts without fanfare. But it is not known if more clients have taken
advantage of this. .
The Credit Policy for 2006-07 will not raise interest rates
for investment in the economy but will curb inflation. The reason for the
optimism is that there is adequate liquidity available in the economy, that is
to say, the funds which are available for lending are available in large
quantity.
The funds to be made available to small and medium
industries have already been doubled since October last. Moreover, it may be added that the interest
rates on loans to stronger companies are always flexible and negotiable so it
is unlikely that the interest rates on loans to bigger companies will rise to
any significant extent. The loan offtake is unlikely to go down.
The RBI is still cautious about India’s current account deficit but
feels it is manageable. India’s import to GDP ratio is on the rise and it has
risen to 17.2% in the first quarter of last fiscal year from 13% five years ago
which is mainly due to increases in both oil and non-oil imports. This trend
will continue. Surplus in the capital account has, however, helped in easing
the overall balance of payment situation.
This trend the RBI feels will continue.
The Deputy Chairman of the Planning
Commission has already stated that
the economy is ready to transit from a phase of moderate growth to a new high
growth stage where it may achieve an average growth rate of about 8% over the
next 15 years. But this calls for supportive action to make this growth rate
attainable. He was particularly hinting at the increase in the FDI which at the
moment is 1% of the GDP and could be increased further through appropriate
measures.
He further observed that with
population growth slowing down to about 1.5% over the next 15 years, an 8% growth
in GDP means that per capita income will grow at about 6.5% per year instead of
around 4% or so in the past fifteen years. The faster growth in per capita
income means that per capita income which increased by 80% over the past
fifteen years will increase by 160% over the next fifteen years. This in other
words means higher living standards for the people of India.
The RBI is doing its bit to push up the growth rate and curb
inflation by way of monetary policy. It
is supplementing the efforts of the Finance Ministry. The Annual Credit Policy including the mid-term
Appraisal for the past two years have been quite consistent in their
approach.
(Copyright,
India News and Feature Alliance)
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Reform Finance Sector:Create Competition Among Banks,Dr. Vinod Mehta,13 April 2006 |
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ECONOMIC HIGHLIGHTS
New Delhi, 13 April 2006
Reform Finance Sector
Create Competition Among Banks
By
Dr. Vinod Mehta
The one-week strike by the employees and officers of
the State Bank of India
has once again brought into focus the urgent need for reforms in the financial
sector, especially the banking sector. The banks were nationalized a few
decades ago with a view to divert scarce funds into certain sectors of the
economy. It has served that
purpose. Today when we are moving
towards liberal economy, the assumptions
of yesteryears do not make sense. Apart
from meeting social sector needs the banks have an important role to play in
maintaining a high growth rate. With the changed international economic scenario
and the entry of private sector banks and failure of cooperative banks, a
situation has emerged which calls for consolidation and one way is to merge the
banks to create mega entities. Even this is being opposed by the unions.
Ten years ago, the Economic Survey had clearly stated
that decades of non-commercial orientation, directed lending, loan waivers and
rising (though camouflaged) trend in non-performing assets,
initially made it difficult for banks to adjust to a market environment having
strict prudential norms. The latter
included norms for classification of
assets, income recognition,
provisioning and a stipulated time schedule for attaining capital adequacy, a
greater thrust on prudence and transparency imposed through a reformed system of
regulation and supervision.
The nationalized banks come nowhere closer to
international banks or for that matter foreign banks operating in India. How the India’s
largest bank, the State Bank of India,
would have performed without the Government patronizing it is anybody’s guess. Some of
the new and old banks in the private sector as also the foreign banks appear to
be doing much better that the nationalized banks; they have been able to meet
their deposit and lending targets. Some of the nationalized banks which have
been doing exceptionally well are the State Bank of India and its associates, Punjab National Bank and Bank of Baroda
to name a few. Some like Indian Bank have seen erosion of their capital base
and is looking towards government to bail it out.
The nationalized banks have tried to improve their
functioning but nothing much has happened.
Neither they are thinking in terms of reorganization nor in terms of
retraining their staff etc. And it is in
this context that they may lose their competitiveness
altogether or may be forced to close down or merged with other banks. But both closures and forced mergers have
their own problems as was witnessed
when the loss making New Bank of India was
merged with the profit making Punjab National Bank a few years ago.
The greatest advantage with the new and other private
sector banks is that they can choose the best of available technology, attract
the best talent from the existing banks and train them to use modern technology
to provide a variety of services efficiently to the clients. While the employees of the nationalized banks
had opposed till recently the computerization of banking operations all these
years, the new private sector banks are using computers for all their
activities from the very beginning. Many
of them have even joined the international networks like SWIFT which makes
international transactions and settlements quicker and safer. The speed of computerization of nationalized
banks is very slow. Computerization has
made bank branch redundant. Clients of private and foreign banks can operate
their accounts from any branch now but this is not the case with many of the
nationalized banks.
One of the consequences of nationalization of banks
had been the equalization of emoluments according to the categories of
employees. As a result the efficient
workers lost interest while the inefficient workers never bothered about the
work which really explains the shoddy attitude of bank employees of nationalized
banks to their customers. However, the
new private sector banks are going to have an edge over the nationalized banks
as for as the recruitment of staff is concerned. Since these banks would not be guided by the
policy of salary equalization irrespective of the quality of work of each
individual employee, these banks are able to attract the best of the financial
brains from the nationalized banks by offering them better emoluments.
It is against all working norms that inefficient
employees of perpetually loss making
banks should get the same salaries as those of profit making banks. In such a situation there is no incentive for
the employees of the loss making
banks to improve their functioning; whether the bank is losing or earning,
these employees are getting their salaries equal to those of the employees
working in profit making banks. The
system of rewarding the efficient employees in the new private sector banks
would really make these banks stay ahead of the nationalized banks.
The private sector banks are also quickly carving out
niche market for themselves. Apart from
providing retail banking, some of these banks are going to specialize in
merchant banking, others in fund and non-fund based activities and some others
in export financing and foreign exchange management. The nationalized banks on
the other hand have yet to develop their focus.
Most of them are carrying out routine activities in a
haphazard manner. They have put their
fingers in every pie without ever bothering to achieve excellence and build up
expertise in few selected areas.
Therefore, in order to face competition from new private sector banks,
each of the nationalized bank will have to work out the area in which it would
like to specialize whether in merchant banking. export-import financing,
agricultural financing and so on.
Finally, the nationalized banks will have to retrain
its staff and imbibe in them some of kind of work-ethics. In some of the branches the staff is rude to
the customers and can be seen gossiping
their time away without bothering to attend to the customers during the working
hours. True some of the nationalized banks
have increased their working hours but the work culture has not changed.
In some of the computerized bank branches, there has
been no change in the work organization; computers have only replaced the bound
ledgers. In computerized branches of
nationalized banks, one can still find different counters for current accounts,
savings bank accounts, fixed deposits, issuing
of bank drafts, conversion of foreign currency and so on. As a result some counters are overcrowded
while at others there are hardly any customers.
In foreign countries, there are generally transaction
counters in the banks. As one enters
the bank, one has to tear out a number ticket at the entrance and the number
gets registered in the bank's computer.
And when one’s number comes, the vacant counter would display it. One can then go to the said counter and do
all the transactions in one go. This
means that the work load is equally distributed at the counters and that a
person does not have to run from one counter to the other to finish off his
multiple transactions.
The nationalized banks must understand that
computerization does not mean replacing bound ledgers with computers at
different counters. It also involves
changes in work organization to gain maximums advantage of computer facilities.
Finally, the merger of banks to create mega banks which can withstand
international competition has become important. Mega banks have become order of
the day. The merger of Bank of Tokyo and
the Bank of Mitsubishi in Japan
is one such instance. Relatively strong
nationalized banks may think in terms of mergers to create mega entities. This will help economize on expenses and reap
economies of scale.---INFA
(Copyright,
India News and Feature Alliance)
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